Privacy Policy

Last updated: 16 January, 2026

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services (the “Service”), including when you make bookings through our integration with the Bókun API, a booking and distribution platform operated by TripAdvisor.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you use our Service, we may collect the following types of information:

1.1 Personal Information

Collected during booking, inquiries, or customer support interactions:

Full name
Email address
Phone number
Billing and payment-related information (processed securely by third-party providers)
Booking details (tour name, date, number of participants, preferences)

1.2 Booking & Transaction Data (via Bókun API)

Through our integration with the Bókun API, we may access and process:

Availability and scheduling data
Booking confirmations and references
Customer booking metadata
Pricing, taxes, and cancellation information

We do not store full payment card details on our servers.

1.3 Technical & Usage Data

Automatically collected information:

IP address
Browser type and device information
Pages visited and interaction data
Cookies and similar tracking technologies

2. How We Use Your Information

We use collected data to:

Process and manage bookings
Communicate booking confirmations, updates, or cancellations
Provide customer support
Improve our services and user experience
Comply with legal and regulatory obligations
Prevent fraud and unauthorized access

3. Use of Bókun API & Third-Party Services

We use the Bókun API to facilitate bookings, availability management, and related services.

Important Notes:

Data shared with Bókun is processed according to Bókun’s own Privacy Policy
Bókun may store and process data on servers located in different jurisdictions
Payment processing may be handled by Bókun or other secure third-party payment providers

We recommend reviewing Bókun’s Privacy Policy for more details on their data handling practices.

4. Data Sharing & Disclosure

We do not sell your personal data.

We may share information with:

Bókun and its affiliated service providers
Payment processors (for transaction completion)
Legal or regulatory authorities when required by law
Service providers assisting in hosting, analytics, or customer support

All third parties are required to protect your information and use it only for agreed purposes.

5. Data Retention

We retain personal and booking information only for as long as necessary to:

Fulfill booking and service obligations
Meet legal, accounting, or regulatory requirements
Resolve disputes and enforce agreements

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Maintain session functionality
Analyze site performance
Improve user experience

You can manage or disable cookies through your browser settings.

7. Data Security

We implement appropriate technical and organizational security measures to protect your data, including:

HTTPS encryption
Secure API communication
Restricted access controls

However, no method of transmission over the internet is 100% secure.

8. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Request correction or deletion
Object to or restrict processing
Withdraw consent where applicable

To exercise your rights, contact us using the details below.

9. Children’s Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Company Name: Gyde Tours
Contact: via the contact form
Website: gyde.tours

Contact us